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SHIPPING & RETURNS

Payment Options

We offer you the following payment options:

 

  • Twint

  • PayPal

  • Mastercard

  • Visa

  • American Express


Delivery & Shipping

Delivery

We currently only deliver within Switzerland. For delivery within the EU please contact: welcome@pacoandfriends.ch

 

All items are carefully packed and delivered by Swiss Post.

 

Shipping

 

We charge a flat rate of 7 CHF for shipping. Delivery is via Pac Post Priority (A-Post).

 

Paco & Friends assumes no liability for packages that are delivered too late or loss. Please contact your local post office to avoid dumping your packages.

 

Delivery Times

 

If no special information is requested, the items will be delivered in 1-3 working days.

 

Delivery will be made after the time of the payment order and will be confirmed accordingly.

 

Please note that there are no deliveries on Sundays and public holidays.

Returns & Cancellations

You have the right to cancel your order within 14 days after receipt of the order without giving a reason.

 

Please contact us by phone +41 (0) 79 344 75 91 or by email at
welcome@pacoandfriends.ch.

 

Please note that we only take back unused orders in the original packaging.

 

Any costs for the return shipment are borne by the customer and are not covered by Paco & Friends.

 

The refund of the value of the goods (excl. shipping) takes place after receipt and examination of the return within 5-6 business days.

 

If anything is unclear, see our terms and conditions or contact us via the contact form.

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