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DO YOU HAVE QUESTIONS ABOUT YOUR ORDER?

  • Product origin - Where do Paco & Friendse products come from?
    Swiss Design / Made in Portugal All our products are designed in Switzerland by business owner Micael Da Luz Teixeira and produced in Portugal his hometown. If you want to learn more about materials and production, visit our About Us section.
  • How do I clean Paco & Friends food bowls?
    All our products and materials have been tested in Portugal by the producers and are free from harmful ingredients that could be dangerous to our beloved animals. All our products are dishwasher safe and can be washed with normal dishes without hesitation. Please note that we have carried out all testing at a temperature of 70°. This corresponds to the Swiss standard for quick wash programs, which generally have higher temperatures. Important! After each wash, the food bowls should be allowed to cool and dry before being used again. Each bowl comes with a free cork pad that is suitable for drying and cooling your bowl after washing (to prevent condensation), for keeping the bowl in place while your pet eats, and for protectinig your floors and other surfaces. short: always use the cork pad!
  • Help & Contact
    We are happy to answer all your questions Our customer service is always available. Contact us via the contact form, write us an email or give us a call. We try to answer your request as quickly as possible. If you have any questions about your order, send us an email with your order number so that we can help you as best we can. For partnership requests please contact us directly via email. If you received a damaged item, email us with your order number and attach photos of the packaging and the defective item. We will contact you personally as quickly as possible. Would you like to buy a gift card for a loved one? Please send us an email and we will contact you to discuss the details.
  • Care instructions - what do I have to consider?
    Our food bowls have been tested for food safety and can be used for water, or dry and wet food without hesitation. Important! After each wash, the food bowls should be allowed to cool and dry before being used again. Each bowl comes with a free cork pad that is suitable for drying and cooling your bowl after washing (to prevent condensation), for keeping the bowl in place while your pet eats, and for protectinig your floors and other surfaces. short: always use the cork pad!
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